Privacy Policy — Soul Wellness

Last Updated: 2 November 2025

Soul Wellness (“we”, “our”, “us”) operates this website and store, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide a secure and seamless shopping experience.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase through our Services.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

• Contact details: name, shipping/billing address, email address, phone number

• Financial information: payment card information (processed securely by Shopify/payment providers)

• Account information: username, password, preferences

• Transaction information: items viewed, added to cart, purchased, returned

• Communications: messages you send to our customer support team

• Device information: IP address, browser type, operating system

• Usage information: browsing activity and interactions on the website

• Marketing preferences

How We Collect Personal Information

We collect information:

• Directly from you when you interact with the Services

• Automatically through cookies and similar technologies

• From service providers such as Shopify

• From trusted partners or other third parties, where legally permitted

How We Use Personal Information

We use your information to:

• Provide and improve our Services

• Process payments, fulfil orders and arrange delivery

• Manage customer accounts and support requests

• Send order updates and service-related communication

• Personalise your shopping experience and product recommendations

• Provide marketing communications (with the ability to opt out)

• Prevent fraud and ensure security

• Meet legal and regulatory obligations

You can unsubscribe from marketing emails at any time.

How We Share Personal Information

We may disclose your information to:

• Shopify, who hosts and operates our ecommerce platform

• Shipping and fulfilment providers

• Payment processors

• Marketing and advertising partners, where legally permitted

• Professional advisors, regulators, and authorities when required by law

• Other parties in connection with business transactions such as a merger or acquisition

We do not sell personal data.

Relationship with Shopify

Shopify processes your personal information to facilitate secure payments, store operations, analytical services and fraud prevention.

For more information about Shopify’s privacy practices:

https://www.shopify.com/legal/privacy

To exercise privacy rights directly with Shopify:

https://privacy.shopify.com/en

Third-Party Websites

Our Services may contain links to other websites not operated or controlled by us. We are not responsible for their privacy practices. Please review those privacy policies separately before sharing personal information.

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect such information. If you believe we have collected personal information from a child, please contact us to request deletion.

Security and Data Retention

We implement safeguards to protect personal information; however, no security system is completely secure. Information may also be unprotected while in transit.

We retain personal information only for as long as necessary to:

• Provide the Services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Your Rights and Choices

Depending on where you live (including the EEA and UK), you may have the right to:

• Request access to the personal information we hold

• Request correction or deletion of your information

• Request portability of your information

• Object to or restrict certain processing

• Withdraw consent where we rely on consent

• Manage communication preferences

Requests may require verification of identity. We will respond within the timeframe required by law.

To submit a rights request, contact us using the details below.

We will not discriminate against you for exercising your rights.

International Data Transfers

Your personal information may be transferred and processed outside your country of residence.

Where required, protections such as Standard Contractual Clauses are used to safeguard data transferred from the EEA or UK.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, you can contact us at:

Email: info@soulwellnesspilates.com

Address: Unit 28 Danville Business Park, Kilkenny, Ireland